Case Studies

Client Outcomes, Service by Service

One real-world scenario for each of our eight capability areas — the problem, the system we build, and the numbers that move.

Illustrative engagement profiles based on real delivery patterns; client details anonymized.

AI Strategy Workflow Automation Dashboarding Chat & Voice Agents Product Development Web & Portals Cloud & DevOps Security & Oversight
ID

Mid-market industrial distributor

Distribution APAC 200+ staff
AI Strategy & Transformation

From "we should do AI" to three live pilots in 90 days

Leadership knew AI mattered but had no map: every department had ideas, none had a business case, and two earlier experiments had quietly died. The board wanted a plan it could fund with confidence.

What Avar built

  • Readiness assessment across data, systems, and team skills
  • 14 candidate use cases scored on ROI, effort, and risk
  • 90-day roadmap with owners, budgets, and success metrics
  • Quarterly transformation tracker reviewed with the board

14

Use cases scored & ranked

3

Pilots live in 90 days

11%

Projected opex saving

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Transformation Tracker

Pilots live

3 / 14

Team adoption

0%

Proj. saving

0%

Use cases by ROI score

scored Q2
RFQ Automation
92
Invoice Matching
78
Demand Forecast
64
Support Agent
51

Next board review · Sep 12 · owner: COO

PM

Packaging manufacturer, multi-plant

Packaging India + SEA 40+ vendors
Workflow Automation & Autopilots

One AI RFQ system replaced forty inboxes of pricing chaos

Multiple vendors and procurement teams each quoted autonomously — the same carton could be priced three different ways in one week. No one could answer "what did we last pay?" without digging, and the audit team flagged pricing as a control gap.

What Avar built

  • Centralized AI RFQ system: vendor costs and sell prices returned in seconds, from one source of truth
  • Role-based answers — procurement sees vendor cost, sales sees approved sell price, nothing leaks across
  • Approval logic for exceptions (below-floor pricing routes to a manager)
  • Full audit trail on every quote, query, and override

8 min

Quote turnaround, down from 2 days

100%

Quotes audit-logged

↓63%

Price variance across teams

n8n Supabase RAG RBAC
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RFQ Console

carton 5-ply 600×400×400
RA

Answer by role

Corrugated carton, 5-ply · 600×400×400 mm

$1.42 /unit

approved sell price · MOQ 5,000

margin guard ✓

Role: Sales — vendor costs hidden for this role

Avg turnaround

8 min

Quotes this week

0

Live activity

RFQ #2841 — sell price returned (Sales)Done
Below-floor price — routed to managerReview
Vendor cost query (Procurement)Done
DB

Multi-branch distribution company

Trading & Distribution 4 branches
Dashboarding & Decision Systems

Leadership saw branch numbers ten days late. Now they're live.

Each branch kept its own spreadsheets; month-end meant a week of copy-paste consolidation, and every meeting started with an argument about whose numbers were right.

What Avar built

  • Data integration from ERP, POS, and branch spreadsheets into one warehouse
  • KPI design workshop — one agreed definition per metric
  • Live executive dashboard with branch drill-down
  • Automated daily digest to leadership on WhatsApp & email

Live

Reporting lag, down from 10 days

12 hrs

Weekly manual reporting eliminated

1

Number of record per KPI

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Executive Overview

Last 30 days

Revenue MTD

$2.4M

↑ 9% vs plan

Gross Margin

23.8%

↑ 1.2pts MoM

Revenue trend

By branch

Singapore
$1.01M
Chennai
$0.86M
Sydney
$0.70M
KL
$0.49M
Daily digest sent to leadership07:00
Chennai margin dip flaggedAlert
RL

Regional logistics provider

Logistics B2B + B2C
AI Chat & Voice Agents

"Where's my order?" stopped needing a human

Order-status calls and WhatsApp messages swamped a six-person support team; after-hours queries waited until morning, and complaints piled up during peak season.

What Avar built

  • RAG chat agent grounded in live shipment data — web widget + WhatsApp
  • Voice agent on Twilio-class telephony for after-hours calls
  • Smart escalation: anything ambiguous hands off to a human with full context
  • Conversation analytics dashboard for the support lead

72%

Queries resolved without a human

8 sec

First response, down from 4 min

24/7

Coverage incl. voice after-hours

RAG WhatsApp Twilio
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Inbox

Order #88213

WhatsApp · now

Quote request

Web · 4m

Delivery slot

Voice · 11m

Where is order #88213?
It left our Tuas hub at 9:40 AM and is out for delivery — ETA 2–4 PM today. Want the live tracking link?

0%

auto-resolved

8 sec

first response

4.6/5

CSAT

EQ

B2B equipment services firm

B2B Services Field + office teams
Product & Platform Development

A quoting portal shipped as an MVP in six weeks

Quotes lived in spreadsheets, approvals lived in email threads, and deals stalled while managers hunted for the latest version. Off-the-shelf CRMs didn't fit the pricing model.

What Avar built

  • Purpose-built quoting & approval portal, MVP scoped to the riskiest workflow first
  • Configurable pricing rules with margin guardrails
  • One-click approvals with a full history per quote
  • Admin analytics: cycle time, win rate, usage

6 wks

Idea to live MVP

↓70%

Quote cycle time

40+

Weekly active users

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Quotes

This month + New quote
Quote ↓CustomerValueStatus
Q-1191Meridian Pack$8,400Approval
Q-1187Coastal Equipment$12,900Approved
Q-1186Nordhaus Rentals$3,150Approved
Q-1184Atlas Hire Co$22,300Draft
Q-1180Brightline Civil$5,720Approved
0 quotes this month · avg cycle 1.4 days 1 2 3
PS

Professional services firm

SME Services Client portal
Website & Portal Development

A slow brochure site became a lead engine with self-service

The old site took six seconds to load, ranked for nothing, and every client document request landed in someone's inbox. Referrals were carrying the whole pipeline.

What Avar built

  • New marketing site: structured content, fast pages, clear conversion paths
  • Secure client portal for documents, status, and requests
  • Analytics wired to actual business events, not just pageviews

2.4×

Inbound leads

1.2s

Page load, down from 6s

300+

Portal logins per month

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Site Overview

63 on site now

Sessions / month

48.2k

↑ 61% since relaunch

Lead conversion

3.8%

↑ from 1.5%

Sessions · last 30 days

Top pages

/services
12.4k
/case-studies
9.1k
/pricing
5.8k
/portal/login
4.6k
New enquiry routed to CRMDone
Client uploaded docs via portalDone
SA

Growing SaaS team, no DevOps hire

SaaS 8 engineers
Cloud Deployment & DevOps

From monthly white-knuckle deploys to twelve a week

Deploys were manual, happened on weekends, and occasionally took the product down. Rollback meant restoring a database backup and hoping. The team was shipping slower every quarter.

What Avar built

  • AWS environments (staging + prod) defined as code, Dockerized services
  • GitHub Actions CI/CD: test, build, deploy on merge
  • One-command rollback and automated health checks
  • Monitoring & alerting with a shared on-call runbook

12/wk

Deploys, up from 1/month

99.95%

Uptime last quarter

5 min

Rollback, down from 4 hours

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Pipeline · deploy #215

main → prod
✓ Build ✓ Test Deploy Verify

0

deploys this week

99.95%

uptime

18 min

MTTR

FT

Finance team rolling out AI approvals

Trade & Procurement Audit-heavy
Security, QA & Oversight

AI in procurement — without losing control of a single action

The CFO wanted automation in procurement but wouldn't accept an AI that could act unobserved. Auditors needed to reconstruct any decision, and access had to follow the org chart exactly.

What Avar built

  • Role-based access control mapped to the existing approval matrix
  • Human approval checkpoints on every sensitive action
  • Immutable audit trail: who asked, what the AI did, who approved
  • Oversight console for compliance & internal audit

100%

AI actions logged & attributable

0

Unauthorized actions since launch

2 days

Audit prep, down from 3 weeks

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Audit Trail

Actions logged today

0

Pending approvals

6

09:41:07 Price override on PO-2214 — needs CFO sign-off
09:26:48 Credit-limit exception — sales director sign-off
09:32:51 Vendor data export — Finance Approved
09:14:22 Quote #2841 issued — Sales Logged
08:57:03 Vendor cost query — Procurement Logged

Every AI action is attributable — user, role, timestamp, and outcome.

Your Turn

Which of these problems looks like yours?

Every engagement starts with a short call to map your workflow and pick the highest-ROI starting point.

AV

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